Returns
To request a return, please contact us at holler@bestiesveganparadise.com. Returns must be requested within 7 days of receiving your order. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Order Cancellations
If you wish to cancel your online order, please let us know as soon as possible. Order cancellations are subject to a 10% restocking fee. If an order has already been shipped out, it is not possible to cancel the order.
Curbside Pickup Policy
Curbside pickup orders must be picked up within 1 week (7 days), after which point the order will be forfeited without refund (holiday pre-orders exempt).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods and custom orders.
Unfortunately, we cannot accept returns on sale items or gift cards..
Refunds
If your refund is approved, you’ll be automatically refunded on your original payment method once we receive the item. Please remember it can take some time for your bank or credit card company to process and post the refund.
